IWD VOIP services Agent program
Becoming an IWD Reseller Agent is easy and profitable.
Expand your business and revenue with white-label products and services from IWD.
Why IWD Voip services?
The goal of marketing is to get a brand, product, or service with good quality in order to increase sales, and our Reseller agents are vital to this end, as they’re directly responsible for getting the right message in front of the right costumers.
You can resell various types of phone calling solutions, but only IWD offers a comprehensive reseller platform with all of the technology and support you need to build a brand and achieve up to 60% margin.
Because of the key role Reseller agents play in the field of marketing, the job opportunity has been ranked among the highest-earning jobs in 2021 / 2022.
What You Get?
Products matter, but the real value comes with the reliability and support IWD offers. We are here for you, doing everything we can to help you surpass your goals and your competition.
We Can’t Wait to Partner with You
IWD resellers tell us we provide the fastest route to success.
You don’t have to spend much to boost revenue. Many of our resellers achieve higher margins with lower startup costs than any other reseller platform they’ve tried.
If you’re ready to be part of a program that provides the most comprehensive reseller platform, the highest call quality and uptime, and unified communication features and support you need to be successful, then IWD is made for you.
Understand the basics of Voip Technology.
VOIP
In simple terms, VoIP is the abbreviation for Voice over Internet Protocol. With this technology, users can call each other using the Internet. Signals are converted from analog to digital and then transmitted over the Internet like regular data. Learning the basics and other concepts is pivotal to becoming a VoIP reseller and starting to generate revenue.
PBX
Private Branch Exchange (PBX) is a telephone switching system that serves a private organization and allows internal phone systems to share trunks between themselves and enable them to communicate with one another.
Softswitch
Softswitches manage voice traffic based on VoIP. A Class 5 switch routes calls between telephone providers, while a Class 5 switch connects call providers with real end-users (or customers) who make and receive calls. Software switches receive ratings according to how many simultaneous calls they can process, measured as the number of calls they can handle at the same time.
DID
You can dial a number directly using Direct Inward Dialing (DID). It will ring to a particular phone in the business instead of going through a menu or queue and dialing an extension.
SIP
Session Initiation Protocol (SIP) was developed to allow multimedia messages to transmit and receive. It is now a standard protocol that works along with VoIP.
PSTN
The Public Switched Telephone Network, or PSTN, is a legacy phone system, which relies on copper cables for voice transmission.
CDR
The Call Detail Record (CDR) is a summary of the details of a phone call or other telecommunications transaction that takes place in that device or facility. Records contain information about the call, including the time, duration, completion status, source number, and destination number.
QoS
Quality of Service, also known as QoS, refers to any method of managing data traffic to minimize packet loss, jitter, and latency.
IVR
With interactive voice response (IVR), you can interact with a computer via voice and dual-tone multi-frequency (DTMF) while you are using a keyboard.
NOC
Network Operations Centers (NOCs) are the facilities that monitor and control the flow of network data. A NOC’s responsibility is to monitor power outages, communication line alarms, and other performance issues that can affect the network. NOCs also monitor call-flow statistics in the telecommunications industry.
Jitter
When information travels over the Internet, it is separated into packets and then reassembled at the final destination. The wrong order of reassembling such information is what the IT world knows as jitter.
Packet Loss
In some cases, data packets are lost during transport, causing gaps in audio streams.
Latency
Describes the amount of time it takes for the listener to hear the speaker’s words after an initial audio delay. A delay may occur between the speaker and the listener as the audio messages travel over the Internet.
ASR / ACD
Answer-Catch Ratio, ASR, measures the percentage of successful calls to the total number of calls attempted. ACD is the most commonly used metric to determine the quality of the VoIP route.
Mobile Phone App
We have developed our own VoIP app which works on IoS and Android devices. The app makes your mobile device behave as a ser extension on your VoIP server. Read about the benefits of our IoS and Android Mobile VoIP App here ...
Make and receive calls.
Transfer calls to another user’s extension.
View your recent call history (received, made, missed).
Put a caller on hold.
Sync with your shared contacts database.
Manage your “presence” on your phone system.
Voicemail, Call Forwarding, Caller ID, Conference calls, Call Registration.
And many more
Resources and advice for IWD Resellers.
Although becoming a VoIP reseller is easy, we want to make it even easier by giving you access to everything we know about selling VoIP and how to maximise your current customer offering.
Once you become a reseller with us you automatically gain access to our exclusive reseller resources including:
Any documents needed for the sales process for selling VoIP.
End-user guides which make it easy for you to help your customers.
Reseller guides on how to sell VoIP and maximise your profits.
Advice on pricing strategy and how to position your VoIP offering.
Training to learn how how our platform and software work.
What should an IWD Reseller Agent do?
1- Must have atleast a PC with a good internet connection.
1 - Locate and contact potential clients to offer Voip services.
2 - Explain to clients how specific type of the IWD calling solutions will help to reduce their calling bills.
3 - Provide clients with cost estimates of IWD tariff plan that adapts to their budget.
4 - Organize Account correspondence and paperwork.
5 - Prepare and deliver sales presentations to existing and new clients.
6 - Inform clients of the available calling options, or features, and provide samples and test.
7 - Create and print advertising or illustration materials (flyers, large posts, etc ) for publicity . Use social media, TV, news papers and other methods to promote our voip services.
8 - Prepare promotional plans, sales literature, media kits, and sales contracts.
9 - Recommend appropriate solution.
10 - Generate Voucher codes and create the distribution means ( cards, printed paper, or other method).
11 - Generate Calling cards pins and create the distribution means ( cards, printed paper, or other method).
12 - Generate Mobile dialer user's account credentials and create the distribution means ( cards, printed paper, or other method).
13 - Add fund or recharge the balance of the above mentioned.
14 - Activate, deactivate, modify or delete the above mentioned.
15 Create printed distribution Cards for the voucher, calling cards and the mobile app account, with IWD official card graphic design.
16 Add fund to the reseller's prepaid account balance.
IWD Voip products
1) Mobile Dialer app account :
With our Mobile App, you can receive and make free or cheap VoIP calls from your mobile phone anywhere in the world. The user needs to download and install the app from the App Store and Google Play. He must also register to obtain the access credentials (username and password). The registration can be done by our agent, or online from our website.
(2) IWD Calling Cards :
These are cards for international and local calls.
Our calling cards and methods are secure and protected by pins and codes. However, we provide PINless dialing that allows our system to recognize you automatically without the need to enter your PIN number. To use the card we provide a local access number.
(3) Subscription plan.
The subscription plan can be monthly or weekly with several conditions. The user pays a fixed flat rate and obtains a certain number of minutes to make calls within the specified period. At the end of the period, it expires and the user must renew it if he still wants to continue. The plan is renewable with a special recharge card.
(3) Prepaid Recharge card (Voucher).
This serves to add credits and recharge the mobile dialer app account. It also serves to renew the subscription plan.
Users can purchase the prepaid recharge card from our reseller agent or online from our website. The user can purchase a new subscription plan or activate a new mobile app account at any time. He can also choose to add credits to the balance of his already existing account by purchasing the recharge card. The recharge cards come in different cuts; $5, $10, $15, $20, etc. A user can check on our website for our reseller agent close to their location. The recharge card allows the user to maintain a progressive balance and to use the same account over and over.
How does a reseller work?
An IWD reseller agent can be a physical store (a call shop, bank, mobile phone store, internet point, supermarket, minimarket, agency, office, or any other type of store). A reseller agent can also be a freelancer without a physical store and work from home or from other premises.
The reseller prepaid payment.
For the reseller to operate, he needs to add funds to his account through an online payment method with a credit card, bank transfer, or directly to our local staff. From his account balance, he can transfer credits to the vouchers, calling cards, and to the mobile dialer app account. (Continued below)
Agent/Reseller classification
(1) Top-tier agent/reseller
The premium reseller is a full-independent agent who has full access to our software with higher level admin permissions and has the permission to self-generate calling card codes, recharge voucher codes, and mobile dialer IDs. He can activate or deactivate the above-mentioned codes. He can operate with his own subagents, have an exclusive zone, and many more.
(2) Common Agente/Reseller
The standard category agent has limited permission or no access to our software. Mostly, this category works under a premium agent. He sells directly to the customers/users prepaid calling cards and recharge vouchers and mobile dialer IDs.
Agent ID
All IWD agents and subagents have an identification ID. The ID allows us to manage effectively the balance accounts of the agents and their respective subagents. The calling card pin code, the voucher pin code, and the mobile dialer IDs (username/password) can be created with a special initial batch number of the agent's ID. This helps to identify the product distributed by the agent and to facilitate technical and administrative issues.
Account balance of the agent:
When the agent balance account runs out, the users will not be able to make calls with their calling cards, the recharge vouchers will not work, and the mobile dialer can not make calls. The system will respond with the message "You don't have sufficient credit for this operation." To avoid this inconvenience, the agent must always keep his balance account at a level that covers the sum of the products sold out.
Pre-payment
All products are prepaid, which means that payment is required for the products to work.
To summarize the process:
1-IWD gives the agent a list of calling cards and voucher pin codes (these can be printed cards, paper lists or files). The codes are activated and can be of different limit cuts, e.g., $5, $10, $20, etc.
2-Before selling the cards, the agent adds sufficient funds to his account balance. It can be done online from our website or differently according to the agreement.
3-agent sells the cards/pins to the customers (the agent must be aware to assure that his balance covers the sum of the cards sold out).
4-When the customer makes a call, the system reduces progressively the agent balance till the limit cut of the card.
5-If well calculated, the agent's balance must be sufficient to cover the credits on all the cards he sold out.
The above explained regards the Premium Agent. While the standard agent doesn't need to worry about the credit balance because he pre-pays the exact amount needed before the cards/pins are issued.
Are you suited to be an IWD voice services sales agent?
Sales agents must have distinct personalities and be enterprising individuals, which means being adventurous, ambitious, assertive, extroverted, energetic, enthusiastic, confident, optimistic, dominant, persuasive, and motivational. Other characteristics include being artistic, which means being creative, intuitive, sensitive, articulate, and expressive.
Does this sound like you? Then you're one of us, and working as an IWD advertising sales agent is one of your best career options.
Sales agent commission and payouts
The average salary for an IWD voice services sales agent is around $60,000+ per year.
Every month, the IWD VOIP services sales agent receives 5%–10% of his volume sales. He usually takes his profit directly and immediately after each sale, or under a payout agreement with IWD, according to the contract. The payout is made into the bank payment account provided to us
How to become an IWD sales agent:
Fill out the contact form. Include all the requested data. In the "More Details" field, include all other necessary infor to boast your competence. You must include one or more of the following information:
More Infor:
(1) Your business location
(2) Professional experience
(3) Percentage of determination
Interest
(4) Advertising sales agent
(5) Call Center sales Agente
(6) IWD Click-to-Call IVR sales Agent
(7) Call Center Operator
(8) IWD all-in-one general Agent
(9) IWD voip services Agent (calling card, recharge voucher cards and mobile dialer)
After verification and valuation, our selection team sends an email to the applicant. If the value is positive, an agent account will be activated and the agent will immediately be in our team.
Contract for IWD Advertising Sales Agent
Selected agents need to sign an IWD Agent contract. The contract contains all the clauses that regulate the relationship between the parties. It also confers the agent the right to represent IWD and use our logo or name in any activity that concerns IWD.
Training as an Agent
Once the agent's request is approved, the selected candidate will receive all the necessary documentation and online training course.
